Shipping Policy
At Odoraire, we carefully prepare every order to help ensure your fragrance arrives safely and in excellent condition. This Shipping Policy explains how we process, ship, and deliver orders placed through our website, including shipping timelines, tracking, restrictions, and delivery-related issues.
1. Shipping Destinations
We currently ship to customers in the United States and selected countries across Europe. Shipping availability may vary depending on the destination, courier service, and applicable shipping restrictions.
2. Order Processing Time
Orders are typically processed within 1–2 business days after payment has been successfully received and confirmed. Orders placed on weekends or public holidays are usually processed on the next business day. During busy periods, seasonal promotions, or high-order volume, processing times may be slightly longer.
3. Estimated Delivery Time
Estimated delivery times depend on the destination country, local courier operations, customs procedures where applicable, and seasonal demand. Once an order has been dispatched, the final delivery timeframe is determined by the shipping carrier and may vary.
As a general guide:
- Orders shipped within the United States typically arrive within 3–7 business days.
- Orders shipped to Europe typically arrive within 5–14 business days.
These timeframes are estimates only and are not guaranteed.
4. Shipping Rates
Shipping costs are calculated at checkout based on the delivery address, order size, and available shipping method. Any promotional shipping offers, including free shipping when available, will be displayed on the website or at checkout.
5. Tracking Information
When tracking is available, customers will receive a shipping confirmation email containing tracking information once the order has been dispatched. Tracking updates may take some time to appear after the parcel is first scanned by the shipping carrier.
6. Delivery Delays
While we do our best to dispatch orders promptly, delivery times are estimates and may be affected by circumstances outside our control. Delays may occur due to courier disruptions, customs processing, weather conditions, public holidays, incorrect address details, or periods of high shipping volume.
Odoraire is not responsible for delays caused by carriers or events beyond our reasonable control, but we will do our best to assist customers when shipping issues arise.
7. Address Accuracy
Customers are responsible for providing complete and accurate shipping information at checkout. Odoraire is not responsible for failed deliveries, delays, or additional costs resulting from incorrect, incomplete, or undeliverable address details provided by the customer.
8. Damaged, Lost, or Missing Parcels
If your order arrives damaged, or if you believe your parcel has been lost or is significantly delayed, please contact us as soon as possible at support@odoraire.com with your order number and any relevant photos of the package and product, where applicable. We will review the issue and work with the shipping carrier where appropriate.
9. Shipping Restrictions
Certain fragrance products may be subject to shipping restrictions depending on destination, courier policies, and applicable transport regulations. Because perfume may be treated as a restricted or regulated liquid in some shipping contexts, some orders may be limited, delayed, or cancelled if shipment is not permitted to the selected destination.
10. Customs, Duties, and Taxes
For international orders, customs duties, import taxes, or other local fees may apply depending on the destination country. These charges, when applicable, are the responsibility of the customer unless otherwise stated at checkout.
11. Returns and Exchanges
For information about returns, exchanges, and product eligibility, please refer to our Return Policy.
12. Contact Us
If you have any questions regarding shipping, delivery, or your order status, please contact us:
Odoraire
6317 Dogwood Drive
Milton, FL 32570
United States
Email: support@odoraire.com