1. Introduction
This Privacy Policy explains how we collect, use, and protect your personal information when you visit and shop at odoraire.com (the “Website”).
By using the Website, you agree to the collection and use of information in accordance with this Policy.
2. Who we are
Odoraire (“we”, “us”, “our”) operates the Website and is responsible for the processing of your personal data.
If you have any questions about this Policy or about your data, you can contact us at:
Email: support@odoraire.com
Address: 6317 Dogwood Drive Milton, FL, 32570
3. Personal data we collect
We collect the following categories of personal data:
- Account & profile data: name, email address, password, shipping and billing addresses.
- Order data: products purchased, order history, payment method used, delivery details.
- Payment data: limited payment information processed via our payment provider Stripe (we do not store full card numbers on our servers).
- Communication data: messages you send via contact forms or live chat, and your responses if we contact you.
- Subscription data: email address and any other details you submit when subscribing to our newsletter or updates via forms on the Website.
- Device & usage data: IP address, browser type, device information, pages visited, time spent on pages and other analytics data collected via Google Analytics / Site Kit cookies.
4. How we use your data
We use your personal data to:
- Process and deliver your orders, including payment, shipping, and returns.
- Manage your customer account and provide customer support.
- Send you service emails (order confirmations, shipping updates, important notices).
- If you subscribe, send you marketing emails or newsletters that you can opt out of at any time.
- Improve and optimize our Website, products, and user experience using analytics data.
- Detect and prevent fraud or other illegal activities.
- Comply with legal obligations and enforce our terms and policies.
5. Legal bases for processing (EEA/UK users)
If you are located in the EEA or UK, we process your personal data based on the following legal bases:
- Performance of a contract: to process your orders and provide customer service.
- Legitimate interests: to run, improve, and secure our business and Website, and to prevent fraud.
- Consent: for optional email marketing communications and for non‑essential cookies/analytics where required.
- Legal obligation: to comply with accounting, tax, and other legal requirements.
6. Payment processing (Stripe and Google Pay)
We use Stripe to process card payments and Google Pay transactions.
When you enter your payment details, this information is sent directly to Stripe and is processed according to Stripe’s own privacy policy. We do not store full payment card numbers on our servers.
We may receive from Stripe limited information related to the transaction (such as the last four digits of your card, card type and payment status) for accounting, fraud prevention and customer service purposes.
7. Analytics
We use Google Analytics via Site Kit to collect aggregated information about how visitors use our Website (for example, pages visited, time spent on pages, and referring websites).
Google Analytics uses cookies and similar technologies to help us analyze Website traffic and usage patterns. Where required by law, we will ask for your consent before placing analytics cookies on your device. You can withdraw your consent or disable cookies in your browser settings at any time, but some features of the Website may not function properly.
8. Cookies and similar technologies
We use cookies and similar technologies on our Website to make it work properly, to remember your preferences, and to understand how visitors use our pages.
Cookies are small text files that are stored on your device when you visit a website. They may be set by us (“first‑party cookies”) or by third‑party providers whose services we use (“third‑party cookies”).
We use the following main types of cookies:
- Strictly necessary cookies – required for the basic functioning of the Website, for example to remember items in your cart or to allow you to log in to your account. These cookies cannot be switched off via our systems.
- Performance and analytics cookies – help us understand how visitors use the Website (for example, which pages are visited most often, how users navigate the site) so that we can improve performance and user experience. These cookies are typically provided by Google Analytics via Site Kit.
- Preference cookies – used to remember your choices and settings, such as language or region, so that we can provide a more personalized experience.
Where required by law, we will ask for your consent before using non‑essential cookies (such as analytics cookies). You can withdraw your consent at any time by changing your cookie preferences (if a cookie banner or settings tool is available) or by adjusting your browser settings to block or delete cookies.
Please note that if you disable certain cookies, some parts of the Website may not function correctly or may be less convenient to use.
You can find more information about how Google uses information from cookies and similar technologies in Google’s own privacy and cookies documentation.
9. Email subscriptions and marketing
If you subscribe through forms on our Website, we will use your email address to send you newsletters, promotions, and updates about our products.
You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us directly. We do not send marketing emails without your consent where it is required by law.
10. How we share your data
We do not sell your personal data. We may share your data with:
- Service providers who help us operate the Website and deliver our services (hosting provider, payment processors, analytics providers, IT and support services).
- Delivery and logistics partners, to deliver your orders.
- Professional advisers (such as lawyers, auditors or accountants), where necessary.
- Authorities, law enforcement or regulators, where required by law or to protect our rights and the rights of others (for example, fraud prevention).
All service providers are only allowed to process your data on our behalf and according to our instructions, and they must protect your data in accordance with applicable laws and this Policy.
11. International transfers
Some of our service providers (such as Stripe or Google) may process your personal data outside of your country of residence.
Where required, we take appropriate measures to ensure that any international transfers comply with applicable data protection laws (for example, by relying on standard contractual clauses or equivalent safeguards).
12. Data retention
We keep your personal data only for as long as necessary for the purposes described in this Policy, including to:
- provide you with our services,
- comply with legal, accounting or reporting requirements,
- resolve disputes and enforce our agreements.
Retention periods may vary depending on the type of data and the purposes of processing, but we regularly review the data we hold and delete or anonymize information that is no longer needed.
13. Data security
We use appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure or destruction.
However, no method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.
14. Your rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data in certain circumstances.
- Object to or restrict the processing of your data in certain circumstances.
- Withdraw your consent where processing is based on consent (for example, marketing emails or non‑essential cookies).
- Lodge a complaint with your local data protection authority.
To exercise any of these rights, please contact us using the details in section 2.
15. Children’s privacy
Our Website is not intended for children under the age of 16, and we do not knowingly collect personal data from children.
If you believe that a child has provided us with personal information, please contact us so that we can delete it.
16. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
We will post the updated version on this page and update the “Last updated” date below. We encourage you to review this Policy periodically.
Last updated: 03.16.2026