Frequently asked questions
Shipping, authenticity, returns and payments — the essentials in one place.
FAQ
How long does shipping take?
Orders ship from our US warehouse. In-stock items usually ship within 1–2 business days, and you’ll get a tracking link as soon as your parcel leaves. Some items are ordered in for you from our US partners; these usually ship within 7 business days, and we’ll email you right away if anything is delayed. Shipping is free on US orders of $50 or more; orders under $50 ship for a flat $5.99.
Are all your fragrances original?
Yes. Every fragrance we sell is 100% authentic and sourced from established US fragrance retailers. Items arrive new; testers and unboxed items are clearly labeled as such on the product page.
Can I return or exchange a fragrance?
Unopened items in their original factory-sealed packaging can be returned within 30 days of delivery. For hygiene reasons, we can’t accept opened or used fragrances. If your order arrived damaged or incorrect, email support@odoraire.com within 7 days of delivery and we’ll make it right. Full details are in our Returns & Refunds Policy.
How can I choose a fragrance online?
Start with notes you already enjoy and check the fragrance notes listed in each product description. You can also filter products by notes, season or occasion. Still unsure? Email support@odoraire.com and we’ll suggest options based on your preferences.
Which payment methods do you accept?
We accept payment through PayPal. You can pay with your PayPal balance or the cards linked to your PayPal account. Payments are processed securely by PayPal — we never see or store your full card number.
Do you ship internationally?
Not at the moment — we currently ship within the United States only.
What should I do if my order arrives damaged?
Please take clear photos of the parcel and the damaged item and email support@odoraire.com within 7 days of delivery. We’ll review your case and offer a replacement or refund according to our Returns & Refunds Policy.
Can I change or cancel my order?
If your order has not shipped yet, we may still be able to change or cancel it. Email support@odoraire.com as soon as possible with your order number, and we’ll do our best to help. Once the parcel has shipped, changes are no longer possible.
Still have a question?
Our team answers by email, Monday to Friday.